Frequently asked questions.
Answers about purchases, installation, support process, licensing and compatibility.
How do I receive my script after purchase?
Purchased resources are delivered through your Cfx.re purchased assets / Keymaster asset grants. Your Phantom Resources account is used for order history, documentation and support access. After an update is released, download the latest package again from your CFX/Tebex purchased assets.
Which frameworks do your scripts support?
It depends on the script. Each product page shows the supported frameworks. The main target frameworks are QBCore, ESX, QBox and Stand-Alone support for selected resources.
Which inventory systems are supported?
It depends on the resource. Some scripts support qb-inventory, ox_inventory, ESX inventory or a custom bridge. Always check the Requirements and Configuration sections on the product page.
How do I open a support ticket?
The fastest method is a Discord support ticket. Join the Discord server, go to the open-ticket channel and open a ticket. Include your framework, inventory, error logs and resource version.
What should I include in a support ticket?
Include the script name, version, framework, inventory, target system, exact issue, server console errors, client F8 errors and screenshots or videos if the issue is visual or gameplay-related.
Do you offer refunds?
Scripts are digital products. Refund rules are defined in the Terms & Conditions. In general, downloaded digital products are only refundable in exceptional cases, for example if the product is proven not to work and cannot be fixed through support.
Can I use the same script on multiple servers?
License terms may vary by product and purchase. By default, one purchase is intended for one server unless the product page or license terms say otherwise.
Can I resell or share the script?
No. Resale, redistribution, leaking, sharing or unauthorized transfer is not allowed.
Why is my inventory item image not showing?
Some scripts do not automatically create inventory images. You must add the item definition and image to your own inventory system according to the documentation.
How do script updates work?
Each resource includes a version checker. If a newer version is available, the server console will show an update message. Download the updated package from your CFX/Tebex purchased assets, back up your config and database, then follow the included UPDATE_GUIDE.txt.
When should I use Discord support?
Use Discord tickets for installation issues, config problems, SQL/import errors, inventory item issues, target interaction problems or script errors.
Did not find the answer?
Open a support ticket and we will help through Discord.
Support ticket